My very nice aunt ordered my an early birthday present and had it sent to me this week. I don't have it yet because, in layman's terms, UPS' delivery protocol sucks.
On Wednesday I got a door tag saying they'd try again Thursday from 2-5 p.m., and after 5 p.m. This happened to work out for me since I had a Comcast service person coming that afternoon. Comcast came; UPS did not. I was home from 2-6:15 p.m. waiting, even prolonging things like doing laundry so I could answer the door if they rang. I left for my evening plans and when I came back I had another door tag, saying they'd be coming by today after 5 p.m.
I made sure to get home by 4:45 only to discover they had actually been by earlier, around 2:15 p.m. Seriously?! I feel like I did everything I could to accommodate those stupid door tags and I am rewarded by having a nice, scenic drive to their facility--on Monday. And here's where it really chafes: to switch the delivery address costs either $4 or $6, depending on how you make the change (phone vs. online). Do I want to pay for the driver to go three miles to my office? NO.
I called today to see if I could make a complaint and was told that "unfortunately, there is no way to make a complaint." Well, UPS, yes there is, and it's called "the Internet." Suck it.
Update: UPS, your protocol may suck, but you have one very nice delivery man under your employ. My buzzer just rang, and when I came to the door he said, "I was still in the neighborhood and I thought I'd see if I could save you a trip." Very nice of him. It does save me a trip!